Privacy Policy
Welcome to Golden Neck! This Privacy Policy describes how Golden Neck (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit and make purchases from our website, goldenneck.com (the “Site”).
We are committed to protecting your privacy and handling your data responsibly. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect various types of information when you interact with our Site:
1.Personal Information You Provide Voluntarily: This includes information you provide when you:
- Create an account: Name, email address, password.
- Place an order: Name, shipping address, billing address, phone number, email address, payment information (note: we do not store full credit card details on our servers; these are processed securely by our payment gateway providers).
- Sign up for our newsletter: Email address.
- Contact us: Your name, email address, and the content of your communication.
- Participate in surveys or promotions: Information you provide in response to surveys or promotions.
2.Automatically Collected Information (Usage Data): When you visit our Site, we automatically collect certain information about your device and Browse activity, including:
- IP address: To understand your general location and for security purposes.
- Browser type and version: To optimize your Browse experience.
- Operating system: To ensure compatibility.
- Referring URLs: To understand how you arrived at our Site.
- Pages viewed: Information about the pages you visit on our Site.
- Time spent on pages: To understand user engagement.
- Clickstream data: Information about your navigation path on the Site.
Device identifiers: Unique identifiers for your mobile device or other devices used to access our Site.
3.Information from Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your Browse activities. Cookies are small data files stored on your device. They help us:
- Remember your preferences (e.g., items in your cart).
- Analyze site traffic and trends.
- Provide personalized content and advertisements.
- Improve the functionality of our Site. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders: This includes shipping products, sending order confirmations, and processing payments.
- To manage your account: To allow you to access and manage your account, order history, and preferences.
- To communicate with you: To respond to your inquiries, send updates about your orders, and provide customer support.
- To send marketing and promotional communications: With your consent, to send you newsletters, special offers, and information about new products that may be of interest to you. You can opt-out of these communications at any time.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:
- Payment processing (e.g., Razorpay, Stripe, etc.)
- Shipping and logistics (e.g., Delhivery, Blue Dart, India Post)
- Website hosting and maintenance
- Marketing and advertising services
- Analytics providers These service providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission on our Site.
- Secure payment gateways that comply with industry standards.
- Restricted access to personal data for our employees and service providers.
Regular security audits and updates.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data for order fulfillment, customer service, legal compliance, and internal reporting.
6. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances.
7. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Golden Neck. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after the posting of changes constitutes your acceptance of such changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Golden Neck Contact Person: Roopa Sharma
Email: contact@goldenneck.com Mobile: 9820449530
Address: 203/204, Om Shram Safalya Co. Op. Housing Society, B Wing, Prem Sagar, Near Triveni Nagar, Kurar Village, Malad East, Mumbai, Maharashtra-400097
Who we are
Suggested text: Our website address is: https://goldenneck.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.